Frequently Asked Questions About Your Data
Your personal details and gameplay history are archived on secure servers for 90 days to settle any outstanding payouts. After that period, we delete your data unless local law or an open dispute requires us to keep it longer. You can request immediate deletion by emailing our support team.
No. Your DANA, OVO, GoPay and QRIS details stay only with us and our payment processor. Game studios never see your banking information. We share only anonymised gameplay trends, like which games are most popular, to help studios improve their titles.
Check your login history in Account Settings > Security. If you spot unfamiliar logins or locations, change your password immediately and contact us. We can freeze your account while we investigate and restore it once we verify your identity.
Yes. Email our privacy team with a formal request and we will export your account details, payment history and gameplay records within five working days. We send the file as a secure encrypted download link.
We use session cookies to keep you logged in and prevent fraud. These are essential and cannot be disabled without logging you out. You can clear cookies in your browser settings anytime. Third-party tracking cookies are not used on our platform.
We retain all payment and withdrawal records for seven years to comply with local financial regulations. Your banking and DANA, OVO, GoPay or QRIS details are encrypted and audited by our payment security team quarterly.
We log your approximate location based on your internet service provider to verify your country and detect fraudulent login attempts from unexpected regions. Players in Bandung and Medan see faster withdrawals when we confirm their local address on file. You cannot disable location logging without losing account security protections.
